Global Express Delivery

Accu delivers worldwide, with US Express 3-day shipping available from $20.
AccuPro offers members 12 months of unlimited Express deliveries for a one-off payment of $120 a year. Discover more on the AccuPro page.

Delivery Costs and Options

Q: How much does US delivery cost?

A: Standard US delivery (5 business days) starts at $15 and Express 3-day delivery starts at $20. Premium timed options may be available depending on your requirements. Contact our Customer Solutions team for more information.

Q: How Will My Order Be Packed?

A: All deliveries are packaged in either a protective box or a padded mailer envelope, depending on the size of the order. Every effort is made to protect components during transit. Shipping fees quoted include handling and packing costs, as well as postage.

Q: Can I return my order? 

A: Yes, all components in Accu's standard ranges are covered by a full 90-day returns policy and can be returned for a full refund provided they are unused, fit for resale and returned in their original packaging with the product label attached and visible. To start a return, complete the Returns Form on the Returns & Refunds page or contact our Customer Solutions team for help.

Dispatch and Lead Times.

Q: When will my order be dispatched?

A: Our Express Stock components dispatch on the same day when ordered before the cut-off time shown on the product page. Warehouse stock takes one additional working day, as it passes through Accu's quality control department before leaving the hub. Components that have been made to order carry a lead time, which is displayed on each product page. The estimated delivery date for your order appears at checkout, as well as on your invoice.

Q: Does Accu offer same-day dispatch?

A: Same-day dispatch is available on all Express Stock components that are ordered before the stated cut-off time. If your order also contains items not in Express Stock, the estimated delivery date for the full order is shown during checkout. You can request a split shipment to receive your Express Stock items sooner. Please contact the Customer Solutions Team after placing your order to find out more about split shipments.

Q: How long will my delivery take?

A: Delivery time for your purchase depends on the shipping option selected and the lead time of the components ordered. An estimated delivery date is provided during checkout, which is based on both component availability and your delivery location.

Q: What is the difference between Express Stock and warehouse stock?

A: Express Stock is held in Accu's internal express warehouse and is ready for immediate dispatch. Warehouse stock is held in our wider UK-based warehouse network and takes one additional working day to prepare because it passes through Accu's quality control department for pre-shipment checks before leaving the hub. 

Tracking and Couriers.

Q: How do I track my delivery?

A: Tracking information is emailed to the address used to place the order as soon as your parcel is dispatched. You can also check your order progress by logging in to your Accu account and navigating to the Order Tracker section, selecting the relevant order and clicking 'Details' to view all tracking information. If your order has not yet been dispatched, its current status is visible on your order history page.

Q: Which courier will deliver my order?

A: US orders are delivered by UPS (Express) or FedEx (Standard or Express). You can choose your preferred courier during checkout.

Q: Will a signature be required for my delivery?

A: Our couriers typically require a signature to confirm safe delivery, the courier will contact you once your order has been dispatched with full confirmation of this.

Delivery Documents.

Q: How do I get a proof of delivery?

A: Request a proof of delivery (POD) directly from the courier using your tracking number, or contact the Customer Solutions Team and they will obtain it for you.

Q: How do I get my delivery note?

A: You can download delivery notes for all of your previous orders from your order history page.

Q: Will my order be quality control checked before delivery? 

A: Yes, to ensure quality, all dispatches pass through Accu's quality control department at our central hub before leaving for delivery.
Express Stock components are held within the hub's internal express warehouse and are ready for immediate dispatch, having already cleared quality control.

Delivery Issues and Delays.

Q: What should I do if my delivery hasn't arrived?

A: Contact the Customer Solutions Team as soon as possible so they can locate the parcel with the courier. In the event that the parcel cannot be found, Accu will arrange a replacement order. Replacement orders may carry a manufacturing or procurement lead time depending on stock availability, but we will endeavour to get your components to you as quickly as possible.

Q: Why has my estimated delivery date changed?

A: The most common reasons for a change in your estimated delivery date are a delay in stock availability or, for pro forma orders, a delay in payment processing.
Estimated dates assume immediate payment. If stock availability has changed, a member of the team will contact you directly. If you have any concerns or questions about your order, contact the Customer Solutions Team, who can help.

Q: What should I do if my estimated delivery date has passed?

A: If your order is late for delivery, you can check delivery progress in the online order tracker in your Accu account. If the order is not already on its way, or you have further questions, contact the Customer Solutions Team for an update.

Q: Can my order be part-dispatched?

A: Split shipments can usually be arranged when part of an order is ready ahead of the full estimated delivery date. Contact the Customer Solutions Team to request a partial shipment. Please note that an additional shipping fee may apply for split shipments.

International Delivery and Customs.

Q: Where does Accu deliver to?

A: Accu delivers worldwide. For a full list of shipping destinations and costs, contact the Customer Solutions Team.

Q: Will there be customs or import charges on my order?

A: Accu does not add any additional fees, but international shipments may be subject to duties, taxes and customs clearance charges in the destination country. The courier or your local postal/import authority will contact you before delivery to confirm any charges that need to be paid.

Q: Can I collect my order?

A: Collection directly from Accu's Indianapolis warehouse is not currently available. All orders placed with us are dispatched as quickly as possible via a courier.

Q: Can I use my own carrier (ex-works)?

A: Accu does not support ex-works shipping at this time. All orders are dispatched using Accu's courier partners.