Account Creation and Management
Creating an Accu account is free and gives you access to order tracking, saved addresses, stored payment details, free CAD model downloads, quick order and invoice history. Guest checkout is also available for one-off purchases, but we highly recommend registering to unlock all Accu has to offer.
Create An Account
Creating an Account.
Q: How do I create an Accu account?
A: Head to the Sign Up page, enter your preferred email address along with the other required details and click ‘Create An Account’. The account is free and works for both personal and business use.
Q: Is there a different signup process for personal and trade accounts?
A: There is no difference. Personal and business (trade) accounts are created in the same way through the Sign Up page and have access to the same features.
If you require a credit account, create a personal account and then head to the credit account page for more information.
Q: Can I checkout as a guest?
A: Guest checkout is available for one-off purchases. Add components to your cart, click ‘Checkout Securely’ and provide your delivery address and email address; no account registration is needed, although we do recommend registering an account to unlock all the benefits Accu has to offer.
Q: How do I convert a guest account into a permanent Accu account?
A: Contact Our Customer Satisfaction Team and they will be happy to convert your guest account into a full Accu account. You will receive an email with a link to set your own password, after which you can log in and manage your orders through the Account Summary page.
Managing Your Account.
Q: How do I change or add an address?
A: Log in to your account and go to My Addresses (accessible from the Account Summary page. From there, you can edit or delete existing addresses and add new ones using the ‘Add A New Address’ button.
Q: How do I reset my password?
A: Go to the Log In page and click ‘Forgot your password?’.
Enter the email address registered to your account and click ‘Retrieve Password’. You will receive an email to confirm the request, followed by a second email containing a temporary password. Log in with the temporary password, then go to your Account Summary to set a new password. Automated emails may take a few minutes to arrive. Please be sure to check your spam folder.
Q: Can I save payment information for quick reordering?
A: Yes, check the ‘Store this credit card info for later use’ box on the payment page during checkout to save your card details for future orders.
Q: How do I delete my Accu account?
A: Contact our Customer Satisfaction Team to request account deletion. If you only want to update your email address, you can do this yourself in your Account Summary without deleting the account.
Credit Accounts and Invoices.
Q: Can I get a credit account with Accu?
A: Credit accounts are available to business customers only, including limited companies, schools and universities, subject to a successful credit application.
More details can be found on the Credit Account page.
Q: How do I find and download my invoice?
A: A digital copy of your invoice is emailed to the address used to place your order. To download it from your account, log in and go to the Order Tracker, find your order, click ‘Documents’ and then ‘Invoice’ to download a PDF copy. All invoices are also accessible from your Order History page.