Accu Order Status Guide
Every Accu order passes through several stages from payment to dispatch and delivery. The current status of your order is visible in the online Order Tracker from your Account Summary page. The reference table below explains what each status means.
Order Status Reference.
The table below lists every order status you may see in the order tracker, grouped by stage. Status names appear exactly as shown in your account.
|
Order Status |
Description |
|---|---|
|
Payment Processed |
Your payment has been processed. Your order will proceed to manufacture or dispatch. |
|
Payment Error |
There has been an error with your payment method. Contact our Customer Satisfaction Team to arrange payment. |
|
PayPal Payment Accepted |
Your PayPal payment has been processed. Your order will proceed to manufacture or dispatch. |
|
Awaiting Credit Card Payment |
Accu has your order but is awaiting payment before manufacture or dispatch can begin. Contact our Customer Satisfaction Team to arrange payment. |
|
Awaiting Bank Wire Payment |
Accu has your order but is awaiting payment before manufacture or dispatch can begin. Bank wire payments may take several days to appear on the system. Contact our Customer Satisfaction Team for further information. |
|
Awaiting Payment Before Processing / Manufacture |
Accu has your order but is awaiting payment before manufacture or dispatch can begin. |
|
Sales Order Raised |
Accu has your order but is awaiting payment before manufacture or dispatch can begin. |
|
Purchase Order Raised |
Accu has your order but is awaiting payment before manufacture or dispatch can begin. |
|
Quotation Raised |
A quotation has been raised based on your requirements. Contact our Customer Satisfaction Team to convert it into an order, referencing your quotation number. |
|
Quotation Accepted |
Your quotation has been accepted and will be converted into an order. |
|
Quotation Rejected |
Your quotation was not accepted. Contact our Customer Satisfaction Team if you would like to discuss an updated offer. |
|
Quotation Expired |
Your quotation was not accepted within the 30-day validity period. Contact our Customer Satisfaction Team for a requote. |
|
Follow Up |
A quotation follow-up email has been sent. |
|
Added To Credit Account |
Your order has been added to your credit account and production or dispatch will begin shortly. View your credit account history in your Account Summary. |
|
Order Ready For Picking |
Your payment has been processed and your order will be picked and dispatched shortly. |
|
Picking In Progress |
Your payment has been processed and your order is currently being picked and will be dispatched shortly. |
|
Quality Control Issue |
A problem has been detected with components on your order, which may cause delays. The order is in a temporary hold while the issue is resolved. |
|
Order Ready For Picking – Partial Order Shipment |
Your payment has been processed and your order will be picked and partially dispatched shortly. |
|
Partial Order Shipment Request |
A partial shipment has been requested and is being scheduled. |
|
Order Complete – Shipped |
Your order has been dispatched. |
|
Partial Order Shipped |
Your order has been partially shipped. The remainder will follow shortly. |
|
Out For Delivery |
Your order has been dispatched and is currently out for delivery. Tracking information has been sent to your email address. |
|
At Delivery Location |
Your order is at the courier’s sorting depot. |
|
Delivered |
Your order has been successfully delivered. |
|
Collected |
Your order has been collected from the depot. |
|
Awaiting Customer Collection |
Your order has been picked and is ready for collection. Collection address details have been emailed to you. |
|
Delivery Attempted |
Delivery was attempted but not completed. Contact our Customer Satisfaction Team for more information. |
|
Delayed |
Your order has been delayed in transit. Contact our Customer Satisfaction Team for more information. |
|
Delivery Date Updated |
Your estimated delivery date has changed, usually because a pro forma invoice was not paid on the same day it was raised, or because of a supplier delay. |
|
Cancelled |
Your order has been cancelled. If unexpected, this may mean changes are being made. Please contact our Customer Satisfaction Team for details. |
|
Refund |
One or more components on your order have been cancelled or returned and a refund has been issued. |
Common Order Status FAQs.
Q: What should I do if my order shows a quality control issue?
A: A ‘Quality Control Issue’ status means a problem has been detected with one or more components on your order.
The order is placed in a temporary hold with our QA team while the issue is resolved. Accu’s team is aware and working to dispatch as quickly as possible. Contact our Customer Solutions Team for a specific update on your order.
Q: Why has my delivery date been updated?
A: The most common cause is a delay in payment processing. Estimated delivery dates assume payment on the same day the invoice is raised.
If payment is received later, the date adjusts accordingly. Supplier or manufacturing delays can also cause updates, in which case the team will contact you directly.
If your order has multiple lines and you need some shipped ahead of the rest, contact our Customer Solutions Team to arrange a partial shipment.